Client's Charter

DOSM is committed to provide statistical services that are timely, reliable and of integrity by:

1. Ensuring the statistics are disseminated and available for on-line access simultaneously as specified in the Advanced Release Calendar - ARC.
2. Ensuring the eStatistik facility is accessible 24 hours daily.
3. Ensuring data requests are prepared within the specified time frame subject to data availability and complexity of the requests;

• Published data as in the publications and portal will be prepared within 1 to 2 working days;
• Unpublished data that has to be extracted and tabulated will be prepared within 3 to 5 working days;
• Data that requires calculation, compilation and processing will be prepared within 2 to 10 days; or
• Complex data will be prepared within the period not exceeding 30 working days.

DOSM is always attentive to the relationship with its customers in delivering statistical services and ensure that:

1. For counter services, customer will be served within 10 minutes of arrival; and
2. Enquiry, feedback and complaint received will be attended to within 7 working days.